{trans("Owner:")}
|
{if $ticket.owner}
{$ticket.ownername}
{else}
{trans("none")}
{/if}
|
{trans("Queue:")}
|
{$ticket.queuename}
|
{trans("Status:")}
|
{$_RT_STATES[$ticket.state].label}
|
{trans("Cause:")}
|
{if $ticket.cause==2}{trans("company's side")}
{elseif $ticket.cause==1}{trans("customer's side")}
{else}{trans("unknown/other")}{/if}
|
{if $ticket.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{trans("Remover:")}
|
{$ticket.delusername|escape}
|
{trans("Remove date:")}
|
{$ticket.deltime|date_format:"%Y/%m/%d %H:%M.%S"}
|
{/if}
{trans("Ticket source:")}
|
{$_RT_SOURCES[$ticket.source]}
|
{trans("Priority:")}
|
{$_RT_PRIORITIES[$ticket.priority]}
|
{if $ticket.address_id}
{trans("Location:")}
|
{$ticket.location}
|
{/if}
{if $ticket.nodeid}
{trans("Node:")}
|
{$ticket.node_name}: {$ticket.node_location} ({$ticket.nodeid})
|
{/if}
{if $ticket.netnodeid}
{trans("Network Device Node:")}
|
{$ticket.netnode_name}
|
{/if}