{$message.createtime|date_format:"%Y/%m/%d %H:%M"}
|
{trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR} {trans("Subject:")}{/if}
|
{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
{if $message.customerid}
{$message.customername}
{elseif $message.userid}
{$message.username}
{elseif $message.mailfrom}
{$message.mailfrom|escape}
{else}
{$ticket.requestor|escape}
{if $ticket.requestoremail}
<{$ticket.requestoremail|escape}>
{/if}
{/if}
{if $message.phonefrom}
{$message.phonefrom}
{/if}
{$message.subject|escape}
{else}
{$message.username}
{/if}
|
{if $message.attachments}
{foreach $message.attachments as $attachment}
{documentview id="{$message.id}-{$attachment@index}" type=$attachment.contenttype name=$attachment.filename
url="?m=rtmessageview&tid={$ticket.ticketid}&mid={$message.id}&file={urlencode($attachment.filename)}"
text=" {$attachment.filename}"}
{/foreach}
{/if}
{if $message.type == $smarty.const.RTMESSAGE_NOTE}
{if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{trans("Restore")}
{trans("Delete permanently")}
{else}
{trans("Delete")}
{/if}
{else}
{trans("Details")}
{if $msgidx > 0}
{if $message.deleted == 1 && $message.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
{trans("Restore")}
{trans("Delete permanently")}
{else}
{trans("Delete")}
{/if}
{/if}
{if $ticket.state != $smarty.const.RT_RESOLVED}
{trans("Answer")}
{/if}
{/if}
|