Cosaint Custaim+AOk-ir+AO0 - Commission for Regulation of Utilities
Home / Faisn+AOk-is do Chustaim+AOk-ir+AO0 / Uisce / Cosaint Custaim+AOk-ir+AO0
B+AO0-odh a fhios agat do chearta
Cairt Chustaim+AOk-ir+AO0 Uisce +AMk-ireann
C+APM-id Chleachtais Uisce na h+AMk-ireann
Custaim+AOk-ir+AO0 Neamh-Int+AO0-re
T+AOE r+APM-l t+AOE-bhachtach ag an CRF maidir le leasanna chustaim+AOk-ir+AO0 Uisce +AMk-ireann a rial+AOE-il agus a chosaint. Ceann de na heochairfhocail a chosnaimid custaim+AOk-ir+AO0 is ea tr+AO0 "leabhar rialacha' a chur i bhfeidhm maidir leis an gcaoi a gcaithfidh Uisce +AMk-ireann d+AOk-ile+AOE-il le custaim+AOk-ir+AO0. Glaoimid L+AOE-mhleabhar na gCustaim+AOk-ir+AO0 Uisce ar an doicim+AOk-ad rialacha seo.
+AMk-il+AO0-onn an L+AOE-mhleabhar ar Uisce +AMk-ireann roinnt C+APM-id Chleachtais a th+AOE-irgeadh thar r+AOk-ims+AO0 +AOk-ags+APo-la. Ina measc seo t+AOE saincheisteanna cos+APo-il le cumars+AOE-id le custaim+AOk-ir+AO0, m+AOk-adr+APo, bille+AOE-il, oibr+AO0-ochta+AO0 l+AO0-onra, l+AOE-imhse+AOE-il gear+AOE-n agus custaim+AOk-ir+AO0 leochaileacha. +AMk-il+AO0-onn an L+AOE-mhleabhar ar Uisce +AMk-ireann Cairt Chustaim+AOk-ir+AO0 a shol+AOE-thar. R+AOE-tha+AO0-onn an Chairt a gC+APM-id Chleachtais, ag leagan amach na seirbh+AO0-s+AO0 a shol+AOE-thra+AO0-tear agus na leibh+AOk-il ch+AOE-il+AO0-ochta seirbh+AO0-se a thairgtear. Caithfidh s+AOk a leagan amach freisin conas a dh+AOk-anfaidh siad custaim+AOk-ir+AO0 a ch+APo-iteamh agus a ais+AO0-oc nuair nach gcomhl+AO0-ontar leibh+AOk-il ch+AOE-il+AO0-ochta seirbh+AO0-se.
Caithfidh Uisce +AMk-ireann a gCairt Chustaim+AOk-ir+AO0 agus a gC+APM-id Chleachtais a fhoilsi+APo ar a su+AO0-omh Gr+AOk-as+AOE-in. Is f+AOk-idir tuilleadh faisn+AOk-ise faoi Chairt Chustaim+AOk-ir+AO0 n+APM C+APM-id Chleachtais Irish Waters 'a fh+AOE-il ar an leathanach m+AO0-ni+APo-ch+AOE-in ar shu+AO0-omh Gr+AOk-as+AOE-in Uisce +AMk-ireann.
D'fhonn do chearta a bheith ar eolas agat, ba cheart duit C+APM-id Chleachtais Uisce +AMk-ireann a athbhreithni+APo, cinnteoidh s+AOk seo go mbeidh a fhios agat c+AOk-n caighde+AOE-n seirbh+AO0-se at+AOE t+APo i dteideal a fh+AOE-il nuair a bh+AO0-onn t+APo ag d+AOk-ile+AOE-il leo. T+AOE roinnt de na pr+AO0-omhbhearta cosanta custaim+AOk-ir+AO0 at+AOE ann do chustaim+AOk-ir+AO0 faoi gach ceann de na C+APM-id curtha san +AOE-ireamh againn agus t+AOE siad seo leagtha amach th+AO0-os.
R+AOE-tha+AO0-onn Cairt Chustaim+AOk-ir+AO0 Irish Water a gC+APM-id Chleachtais, ag leagan amach na seirbh+AO0-s+AO0 a chuirtear ar f+AOE-il agus na leibh+AOk-il ch+AOE-il+AO0-ochta seirbh+AO0-se a thairgtear. Leagtar amach sa Chairt Chustaim+AOk-ir+AO0 na r+AOk-ims+AO0 saini+APo-la ina bhfuil +AO0-oca+AO0-ochta+AO0 cairte de +IKw 10 infheidhmithe nuair nach gcomhl+AO0-ontar leibh+AOk-il ch+AOE-il+AO0-ochta seirbh+AO0-se.
C+APM-d Cleachtais ar Chumars+AOE-id le Custaim+AOk-ir+AO0
Leagtar amach sa ch+APM-d seo na rialacha faoin gcaoi a rachaidh Uisce +AMk-ireann i mbun cumars+AOE-ide le custaim+AOk-ir+AO0. Seo a leanas cuid de na pr+AO0-omhphoint+AO0:
Caithfidh Uisce +AMk-ireann f+APM-gra 2 l+AOE ar a laghad a shol+AOE-thar sula gcuirfear isteach ar an ngn+AOE-thshol+AOE-thar plean+AOE-ilte do chustaim+AOk-ir+AO0 a bhfuil s+APo-il aige go nd+AOk-anfar difear d+APM.
Nuair a eis+AO0-tear f+APM-gra uisce fiuchta caithfidh Uisce +AMk-ireann cumars+AOE-id a dh+AOk-anamh le custaim+AOk-ir+AO0 a bhfuil s+APo-il aige go nd+AOk-anfar difear d+APM-ibh chun a chur in i+APo-l d+APM-ibh nach bhfuil s+AOk s+AOE-bh+AOE-ilte an t-uisce a +APM-l. Caithfidh siad faisn+AOk-is a shol+AOE-thar freisin ar ch+APo-is an fh+APM-gra agus an t-am a bhfuil s+APo-il leis go mbeidh s+AOk i bhfeidhm.
